This policy applies to distance purchases from AMPER and forms part of the Website and Sale Terms. Mandatory law prevails.
Delivery fees and estimates
The fees cover coordinated delivery of lighting fixtures. Oversized goods, difficult access, lifting equipment, carrying, installation or other special handling are priced separately and only with the customer’s approval.
| Area | Fee | Estimated delivery time |
|---|---|---|
| Isfiya and nearby communities | ILS 30 | 1–3 business days |
| Haifa and northern Israel | ILS 150 | 2–10 business days |
| Central Israel and nearby areas | ILS 300 | 4–14 business days |
| Jerusalem and southern Israel | ILS 500 | 10–20 business days |
Business days
- A business day is generally Sunday through Thursday, excluding public holidays, holiday eves and days when normal business activity is suspended.
- Time begins after the specification, address and payment are approved. A custom-made product has the separate lead time confirmed in writing.
- Dates are estimates. We will notify customers of delays and respect all statutory rights; this clause is not an advance waiver of mandatory liability.
Pickup
Free pickup is available by prior arrangement only from 79 Abba Hushi Road, Isfiya, Israel. Wait for confirmation that the goods are ready and bring the order number or invoice.
Distance-sale cancellation — standard goods
- A cancellation notice may be given within 14 days after receiving the goods or the required disclosure document, whichever is later. Cancellation before delivery is also possible.
- A person with a disability, a senior citizen or a new immigrant may have a four-month period where the statutory conditions, including a conversation with the business, are met.
- For a change-of-mind cancellation, AMPER may charge no more than 5% of the transaction price or ILS 100, whichever is lower. The customer bears the return cost.
- The refund and charge reversal will be made within 14 days after the cancellation notice, as required by law and through the original payment method where possible.
Defect, non-conformity or delay
Where cancellation results from a defect, non-conformity, late delivery or another breach by AMPER, no cancellation fee is charged and AMPER will arrange collection from the delivery location as required by law.
Product condition and return
- Return to 79 Abba Hushi Road, Isfiya, Israel by prior arrangement, with an invoice or proof of purchase and all parts adequately protected.
- Opening packaging or using an item does not automatically remove the distance-sale cancellation right. AMPER may nevertheless pursue lawful remedies for a material deterioration or damage caused after delivery.
- Avoid installation, electrical connection, scratches or alterations if you intend to cancel for convenience. Rights concerning a defect or non-conformity remain unaffected.
Goods made to special requirements
For goods actually made to unique dimensions or requirements, cancellation remains possible until actual production begins. After production begins, the statutory change-of-mind exception may apply. Merely ordering from a supplier, choosing a standard model or design work alone does not necessarily amount to custom manufacture. Rights concerning defects, non-conformity and breach remain.
How to give notice
Use the online Cancellation page, email amperlight2026@gmail.com, call +972539909901, use WhatsApp or write to the business address. Include your name, order number and a contact method. Never send card details.